Nelo Capital LLC
Last Updated: 01/08/2025
Nelo Capital LLC (“Nelo,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, apply for funding, or interact with our services. By accessing our website or providing information to us, you agree to the terms of this Policy.
1. Information We Collect
A. Information You Provide
We may collect information directly from you, including but not limited to:
Business name, address, and entity structure
Owner/principal name, email, and phone number
Bank statements, financial documents, and revenue information
EIN/Tax ID and verification documents
Intended use of funds
Information provided via calls, emails, SMS/text, and online forms
B. Information Automatically Collected
When you interact with our website or platforms, we may automatically collect:
IP address and device information
Browser type and usage data
Pages viewed and time spent
Cookies, tracking pixels, and similar technologies
C. Information From Third Parties
We may obtain additional information from:
Commercial credit bureaus
Public records, including UCC filings
Banks and financial institutions
Identity verification partners
Skip-tracing and data-verification vendors
Partners and affiliates
Servicing and collection partners
2. How We Use Your Information
Nelo Capital LLC uses the information we collect for the following purposes:
Verification and fraud prevention
Contacting you via phone, SMS, or email
Servicing and managing any funded advance
Collections, skip tracing, and recovery activities in the event of non-payment
Improving website functionality and customer experience
Complying with legal, regulatory, and contractual obligations
We may also use anonymized or aggregated data for analytics and internal reporting.
3. Communication Consent (Phone, SMS, & Email)
By providing your contact information, you authorize Nelo Capital LLC to communicate with you using:
Phone calls
SMS/text messages
Servicing and collections communication tools
These communications may include:
Application updates
Requests for documentation
Account servicing notices
Collections-related communications if your account becomes past due
Message and data rates may apply.
You may opt out of communications by replying STOP.
4. Collections, Servicing & Skip Tracing
If your account becomes delinquent, enters default, or requires servicing, Nelo Capital LLC may use your information to:
Contact you regarding outstanding balances
Obtain updated contact information through skip-tracing tools
Confirm business activity or operational status
Coordinate with third-party licensed servicers or collection agencies
To support these efforts, we may:
Access public databases and commercial records
Use third-party skip-tracing platforms to locate updated phone numbers, emails, and addresses
Share relevant information with service providers involved in collections or legal recovery
We use these tools solely for legitimate servicing, fraud prevention, and collections purposes.
5. How We Share Your Information
Nelo Capital LLC may share information with:
Banks and financial institutions
Third-party licensed servicers and licensed collection agencies
Skip-tracing and licensed verification vendors
Credit bureaus and reporting agencies
Legal or regulatory authorities when required
We do not sell your personal information to unrelated third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
Encryption technologies
Secure servers and firewalls
Access controls
Monitoring and auditing systems
7. Data Retention
We retain information:
As long as your account or relationship is active
For the duration of any funding, servicing, or collection process
As required by legal, tax, audit, or regulatory obligations
If you request data deletion, certain information may still be retained if necessary for compliance or outstanding obligations for collections purposes.
8. Cookies & Tracking Technologies
Nelo Capital LLC may use cookies and similar technologies to:
Improve website performance
Analyze traffic and usage
Enhance user experience
Ensure site security
You may disable cookies in your browser, though doing so may affect site performance.
9. Third-Party Links
Our website may contain links to third-party websites.
Nelo Capital LLC is not responsible for the content or privacy practices of those websites.
10. Your Privacy Rights
Depending on applicable law, you may request:
Access to your information
Correction of inaccurate data
Deletion of your information (subject to servicing and collections obligations)
A copy of your data
Opt-out from communications
To submit a request, contact:
Email: [email protected]
Phone: (866) 784-3522
11. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect information from minors.
12. Updates to This Privacy Policy
We may update this Policy from time to time.
Any changes will be reflected on this page with an updated “Last Updated” date.
13. Contact Information
If you have questions or concerns regarding this Privacy Policy, please contact:
Nelo Capital LLC
418 BROADWAY, STE R
ALBANY, NY 12207
UNITED STATES
Email: [email protected]
Phone: (866) 784-3522